About Zipline

Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing, and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments, and consumers. The technology is complex, but the idea is simple: a teleportation service that delivers what you need when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.

About You and The Role

At Zipline, learning isn’t just training — it’s how we build capability, confidence, and culture. Our Academy team (Zipline’s global Learning & Development function) plays a critical role in onboarding, training, and certifying Zipliners to excel in their roles and live out our values every day.

As part of this team, the Academy Instructor will help shape how our people grow, lead, and deliver impact. This role is central to ensuring that Zipline continues to scale with excellence — strengthening both the skills and the culture that make our mission possible.

You’ll design and deliver high-quality learning experiences across Sales & Customer Success, Leadership Development, Soft Skills, and Fulfillment Operations — all aimed at building capable, high-performing teams who uphold Zipline’s pillars of safety, dependability, quality, speed, and access.

If you’re passionate about turning learning into business impact and thrive in environments where growth, innovation, and purpose come together, this is your opportunity to make a lasting difference.

What You'll Do

• Develop and implement a structured Sales & Customer Success enablement roadmap aligned with Africa Leadership Team (ALT) goals, achieving strong adoption and positive participant feedback across English- and French-speaking markets.
• Design and facilitate leadership and soft skills programs for bilingual audiences, strengthening managerial capability, communication, and team performance across diverse markets.
• Deliver Fulfillment Operations training at consistently high standards, ensuring each Nest sustains certified, capable operators to meet business demands.
• Measure learning impact through satisfaction, behavioral change, and business KPIs (e.g., improved sales conversion, shorter onboarding cycles, and enhanced operational consistency).
• Establish a repeatable learning cycle — plan, deliver, assess, and refine — to continuously improve training quality and learner engagement.

What You'll Bring

• Performance and Skills Gap Analysis: Identifies capability gaps in Sales, Customer Success, Leadership, and Operations through data, observation, and feedback. Prioritizes targeted solutions that strengthen both individual and organizational outcomes.
  
  
• Adult Learning Design: Creates experiential, scenario-based learning interventions that enable learners to apply knowledge immediately on the job. Adapts content for technical, commercial, and leadership audiences.
  
  
• Content Creation and Localization: Develops and updates bilingual (English/French) materials in Articulate 360, ensuring training content is accurate, context-specific, and aligned to Zipline’s evolving needs.
  
  
• Instructional Delivery Excellence: Facilitates engaging classroom, virtual, and on-the-job sessions with clarity, energy, and precision. Adjusts delivery style to learner experience, environment, and cultural context.
  
  
• Learning Impact Evaluation: Tracks learning outcomes and performance data to assess program effectiveness, improve design, and demonstrate return on learning investment.
  
  

Bilingual Proficiency (English/French): Able to facilitate, coach, and communicate fluently in both English and French to support cross-regional teams and learners.

WHAT ELSE YOU NEED TO KNOW

The role is open to candidates based in any of Zipline’s current locations especially in Africa — or with interest/ability to relocate to one of the African locations.

The person in this role will spend significant time in person with the Academy team and with Zipliners across the globe. We’re looking for someone who is excited about the opportunity of traveling ~10-15% to Zipline locations around the world (Rwanda, Ghana, Kenya, Côte d'Ivoire, and Nigeria) for team management, live training, and relationship-building.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

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Please Note

We have received reports stating that certain individuals are reaching out to people under false pretenses, claiming to be Zipline employees, affiliates, agents, or representatives. They may seek to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities or by claiming that they are contacting you on Zipline’s behalf.

Genuine Zipline employees or representatives will never ask you for money or payment in exchange for employment opportunities or other related services. Any such offer of employment or any other service in exchange for fees that claims to be from us is deceitful and part of a fraud.

If you believe you have been targeted by a fraudulent party, we ask that you immediately get in touch with us via email at security@flyzipline.com upon receiving a suspicious offer or claim.