About Zipline

Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building the first instant logistics system that serves all humans equally. Leveraging expertise in robotics and autonomy, Zipline designs, builds, and operates a fleet of cutting edge, autonomous delivery drones. We serve tens of millions of people around the world.

Joining Zipline’s Emerging Talent program as an intern is an opportunity to contribute to our promise of building a system that provides equitable access to critical healthcare supplies for millions of people. We believe that internships are more than just opportunities to learn by watching or doing low level tasks. We expect our interns to take on meaningful work that actively contributes to moving Zipline’s mission forward, while learning real-world skills that will serve them in their careers for the long term.

Join us, and build the future of logistics with the best humans around!

About the Strategic Operations Team

The Strategic Operations team exists to drive clarity, speed, and scale across Platform 2. We are the “operating system” of Platform 2 — breaking through blockers, building systems that last, and delivering measurable results. Without us, things stall; with us, things accelerate.

As Zipline enters a period of hyper-scale, Strategic Operations is the backbone enabling this growth. We are a small team that sees around corners and builds the foundation for scale.

This role will work closely with Customer Success, Test, Site Operations, and New Products to ensure that our Zipping Point operations are continuously improving and scaling effectively.

The Role

As a Strategic Operations Program Manager Intern, you will focus on Process Engineering for New Product Operations. This means taking on-the-ground workflows, identifying bottlenecks, rigorously testing process changes, and driving measurable improvements in how Zipping Point sites operate.

This is a hands-on, execution-focused role where you’ll split time between HQ and test sites. You’ll gain exposure to Zipline’s newest products, work cross-functionally across critical teams, and directly shape how we scale operations.

What You'll Do

• Lead scoped continuous improvement projects for New Product Operations, from design through testing and implementation.
• Map and analyze existing operational workflows to uncover inefficiencies and blockers.
• Design new processes or refine existing ones to improve throughput, safety, and reliability at Zipping Points.
• Partner with Site Operations and Test teams to execute and rigorously evaluate changes before full-scale implementation.
• Use basic analytics tools (SQL, Mode, ThoughtSpot) to measure process impact and track success metrics.
• Document workflows, SOPs, and testing outcomes to enable replication and scaling across sites.

What You'll Bring

• Experience in operations and new product integration; bonus if you’ve led or supported change management efforts.
• Strong analytical skills with ability to work in SQL and dashboarding tools (Mode, ThoughtSpot).
• Practical knowledge of Jira for tracking and execution.
• Comfort working cross-functionally with Customer Success, Site Operations, Test, and New Product teams.
• A hands-on, problem-solving mindset with the ability to break down complex workflows and implement improvements.
• Degree program in STEM or consulting experience preferred

What Else You Should Know

Our internships are full-time positions, in-person at our South San Francisco or Dallas office. We will host our Spring 2026 interns from January to April.

The starting cash range for this internship is $32 - 36/ hour. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, and working location. The total compensation package for each role may also include: a housing stipend; overtime pay; relocation support; paid sick time; and more.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Zipline is also committed to providing reasonable accommodations to individuals with disabilities. Please let your point of contact at Zipline know if you require any accommodations throughout your interview process.