Who We Are

Subject is an educational technology startup looking to elevate this generation’s classroom experience and deliver quality education to learners everywhere. Backed by Kleiner Perkins, SoftBank Opportunity Fund, Owl Ventures, and others, our rapidly-growing team is empowering a global community of students with access to on-demand, delightful learning that truly engages. Our cinematic, short-form videos are tailor-made for today’s young learners who are accustomed to the best of consumer media and technology.

We are racing to re-imagine the possibilities of classroom learning. Apply now to learn more!

About the Role

Interested in joining a world-class Edtech startup that’s working to make education more accessible and equitable for everyone? We are looking for a sharp, experienced, and gritty Director of Customer Success (ATX) to join our Customer Success & Operations team. You’ll work cross-functionally with leadership across the company (especially Sales & Product) and assume management of the Austin office’s growing Customer Success & Support team (currently 6 FTEs, and growing!).

This is a full-time role and based in Austin. We maintain a highly collaborative in-office culture, so you will be expected to be in office with the team M-F, or else on the road with your team. Consequently, we are only considering candidates who live in Austin or are willing to move to Austin at this time.

Compensation is highly competitive, a mix of base & variable, and commensurate with experience.

OTE (On-Target Earnings) for this role is in the $240-260K range in year one.

What You'll Do

This role requires someone with broad customer lifecycle management experience. Someone who has worked across operational functions, ideally on the post-sales side (think onboarding / implementation, customer success, account management, and customer support). Ideally, this individual will also have people management experience, as the role will require oversight of 6-10 FTEs depending on the needs of the business in 2026.

Truly, this individual needs to operate with an ownership mentality. Think talent management, process optimization, documentation - someone who is not just getting the job done, but thinking bigger & broader in how Subject should be evolving it’s post-sales operations.

This job will also require individual contributor work - someone who is not afraid to roll up their sleeves and get various projects and tasks done alongside fellow team members. Someone who is not afraid to take ownership of priority accounts, spend time in the field with customer success managers, and lead by “doing” vs just directing.

In other words, you'll do whatever it takes to help us scale and succeed!

Responsibilities

• Manage the day-to-day responsibilities and performance of the Austin-based Customer Success & Customer Support teams.
• Develop talent, direct action, prioritize and reprioritize time & effort as needed, and work directly with the Vice President of Customer Success & Operations to determine long-term hiring strategy.
• Collaborate closely with Sales leadership to ensure coordination between individual account executives and customer success managers is effective
• Help identify and capture upsells and account expansion opportunities
• Ultimately, deliver industry-leading Gross & Net Revenue Retention
• Become a product expert and a collaborative member of our leadership team in helping shape future product strategy based on market learnings

Qualifications

• 7+ years of experience in customer success, account management, customer experience, or other post-sales functions
• Proven ability to create clarity and structure in fast-moving environments
• Proven ability to effectively manage and grow talent
• Experience with Salesforce, contract negotiation, upselling, cross-selling, driving renewals
• Ideally, experience working in an early or mid-stage startup environment
• Ideally, experience working in a tech-heavy environment or with SaaS software
• Comfortable working 5 days a week in our ATX office and spending time as needed traveling